Case Study:
Empty Cart Button
When:
A user will click on the empty cart button on a shopping cart page to empty out the shopping cart.
Problem:
BA group wants to use the word "Cancel Order" label on the button.
Clicking on the Cancel Order button will prompt a user with the warning box that contains "OK" and "Cancel" button. Now user has to determine and distinquish the definition between those two cancel buttons he has faced.
Solution:
Changing the label from "Cancel Order" to "Delete Order" to relieve the confusion.
Violation:
Jacob Nilsen's basic usability rule - "Users spend more time on other sites than on your site"
Google Search Results
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Number of Results Keyword
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33,400 Delete Order
464,000 Cancel Order
1,210,000 Empty Cart
212,000 Clear Cart
1,600 Cancel Cart
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Recommendation:
Use the word "Epmty Cart" instead of "Delete Order"
Result:
Waiting for the approval.... we will see how this turns out
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